Privacy Policy

Citywide Builders and Developers ("Citywide", "Company", "we", "our", or "us") respects your privacy and is dedicated to safeguarding your personal data with utmost transparency and legal rigor. This Privacy Policy applies to personal information collected through our official website (citywidedevelopers.in), our mobile applications, customer portals, on-site sales offices, site visits, and related real estate advisory services.

By accessing our website, registering on our mobile applications, requesting a chauffeur-driven site visit, or engaging in plot inquiries, you acknowledge and agree to the practices outlined in this Privacy Policy.

To provide transparent plotted land acquisition and property management services, we may collect the following categories of information:

We collect personal information directly when you:

• Submit an enquiry form or brochure download request on our website.
• Use our interactive plot layout tool to inspect real-time plot availability and pricing.
• Register on the Citywide Customer Mobile App via secure Email OTP authentication.
• Book a complimentary chauffeur-driven site visit to any of our gated ventures.
• Interact with our sales team via telephone, WhatsApp, email, or in-person office visits.
• Execute plot reservation agreements, customer KYC verification, or plot payment milestones.

We use your personal information solely for legitimate real estate business purposes, including:

Your personal information is shared strictly on a confidential need-to-know basis with:

• Financial & Banking Partners: Assisting you with pre-approved bank loans for plot purchases, strictly upon your written or electronic request.
• Government & Statutory Authorities: Sub-registrar offices, TSRERA, and municipal bodies for mandatory land registration and statutory audit compliance.
• Verified Technology Service Providers: Trusted enterprise service providers (such as cloud hosting, transactional email delivery via Brevo API, and SMS gateways) operating under strict non-disclosure obligations.

Our iOS and Android mobile applications (Citywide Customer App) are designed with privacy-first engineering:

• Push Notifications: With your permission, we store device push notification tokens to alert you of plot booking status changes, payment acknowledgments, and site visit reminders.
• Camera / Storage Access: Requested optionally only when you choose to upload KYC documents, Aadhaar/PAN cards, or profile pictures directly to your secure customer repository.
• No Continuous Background Tracking: We do not track your location in the background. Location services are only queried with explicit consent when calculating directions to project sites.

We implement comprehensive technical, physical, and administrative security measures to protect customer records against unauthorized access, loss, or misuse:

In accordance with applicable data protection regulations and fair consumer standards, you retain comprehensive control over your personal data:

• Right to Review & Update: You can review, update, or edit your contact information and profile anytime directly in your Customer Mobile App or by contacting our CRM team.
• Right to Opt-Out of Marketing: You may opt-out of promotional communications anytime by clicking the unsubscribe link in our emails or texting STOP on WhatsApp.
• Right to Account & Data Deletion: You have the right to request deletion of your account and associated personal data. Customers can trigger account deletion directly in the mobile application (Profile > Delete Account) or by submitting a formal request to our Grievance Officer. Upon verification, non-statutory records are permanently purged within 30 days.

Our website uses standard essential cookies to remember session states, maintain security, and optimize navigation speed. We may also use privacy-preserving analytics to understand aggregated traffic patterns (e.g. which plotted venture layouts are most viewed) without identifying individual visitors.

You can modify your browser settings to decline cookies. However, disabling essential cookies may impact certain interactive features such as the interactive plot map or session logins.

In compliance with the Information Technology Act, 2000 and rules made thereunder, we have appointed a dedicated Grievance Officer to address any privacy concerns, data inquiries, or account deletion requests.